Transport
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ServiceFM has been providing full cleaning and waste services to Adelaide Airport between 2004 and 2012, and continuously since 2018.
As Adelaide’s primary international airport and Australia’s fifth busiest airport, Adelaide Airport (AAL) sees more than 8.7million passengers come through its terminals each year, and requires its facilities to be spotless despite the heavy foot traffic day in, day out. After all, the Airport is the key entry point to South Australia, and making that entrance memorable is just as important for welcoming South Australians home as it is for greeting interstate and international visitors.
The Challenge
Adelaide Airport is open 20 hours per day, 365 days per week, with millions of passengers coming through the terminals each year. The mere nature of any airport is a busy melting pot of rushed passengers, waiting families, airline staff, security personnel and retail and hospitality workers. That’s tens of thousands of people using the facilities everyday, so cleaning staff need to be on the ground constantly to keep the terminal clean.
The Solution
If the airport doors are open, our team is there to deliver general, emergency, ad-hoc and periodic cleaning services to this complex and high-security site, including:
- Servicing of all toilet facilities every 15-20 minutes
- General cleaning of all public areas 24 hours a day
- Cleaning all areas in the food court
- Cleaning of security restricted areas
- Removal of bio waste
- Carpet cleaning
- Window cleaning
- Provision of hygiene services
Our approach is flexible, scalable, tailored, and guided by strict compliance regulations and security protocols. We respond quickly to needs as they arise, and our team is a key member of the airport family – they don’t just clean, they contribute to a positive customer experience.
The Outcomes
In April 2025 Adelaide Airport was crowned Cleanest Airport in Australia & Pacific at the Skytrax World Airport Awards. This speaks volumes about the service quality delivered by our team.
But that’s not all:
- Our team has become so engrained in the day to day operations of the airport that they wear co-branded uniforms and act as an extension of the Adelaide Airport team, guiding passengers through the terminal and assisting with queries.
- The Site Manager at Adelaide Airport has one dedicated client contact for all their needs when it comes to keeping the airport clean. One person for all questions, one contract for all activities, one process for all work orders, invoices and reports.
- Anecdotal feedback from travellers praising the cleanliness of the terminal and the proactivity of our staff.
We’re proud to be the guardians of Adelaide’s gateway, to play our role in Adelaide making a good first impression.