Innovation and systems
We constantly seek new innovations and systems to benefit our clients, and to operate more efficiently.
ServiceFM invests in leading technologies to deliver solutions which make work environments operate better. We understand our clients’ pain points and challenges and collaborate with them to improve existing systems or create better ones.
Our multi-service model is fully integrated with smart digital tools that provide reporting, analytics, and forecasting – helping our clients uncover cost efficiencies through forward planning. With platforms like ServiceFM360, eSafe360, TemplaCMS, Sentrient, and Lighthouse, we don’t just deliver operational excellence, but a real step-change in how cost-effective service delivery can be.
As work environment specialists, our people work diligently to:
- Use data analytics to optimise asset performance;
- Mitigate hazards;
- Raise service issues;
- Report and resolve safety incidents; and
- Identify the training and induction status of our onsite personnel, ensuring consistent and compliant service delivery.
As we look for smarter ways to deliver the best for our clients, we collaborate with innovative partners to improve productivity, streamline processes and reduce costs using the latest technology.
This includes the introduction of advanced cleaning robots at Adelaide Airport, setting a new standard in airport cleanliness and hygiene. These robots work hand-in-hand with our cleaning teams, using intelligent software, sensors, and a range of cleaning tools to keep the terminal spotless and sanitised – quickly and efficiently.
Systems we use
ServiceFM360
A one-stop-shop for data, work orders, scheduled maintenance, reporting, compliance and invoicing – all in real-time.
ServiceFM360, our advanced facilities management software, connects our people, buildings and data, creating actionable insights through data intelligence.
ServiceFM360 is a central platform where all stakeholders involved in your work environment can collaborate to achieve your objectives in the most efficient and effective way possible. And compliance is built in, so you can be assured all work orders are conducted by compliant contractors.
The technology uses current asset condition data for predictive modelling, with the aim of lowering your operating costs by monitoring the condition of your facilities, reducing downtime, and extending asset life.
ServiceFM360 tracks work orders from the moment they are raised through to completion and invoicing. The technology works by linking subcontractor company and trade employee compliance with the issuing of work orders – making it the only software in the industry to combine compliance and work orders in one connected process. It prohibits work orders being issued to a non-compliant subcontracting company or tradesperson without manual intervention by ServiceFM and the client.
This integrated system significantly reduces risk by maintaining your worksites in the most compliant and efficient way possible.
The benefits include:
- Intuitive and easy to use with 24/7 online access to report issues, raise work orders and review progress.
- Seamless integration of an asset register with both reactive and planned preventative maintenance in one location, providing comprehensive data to ensure strategic asset management decisions can be made based on sophisticated and current asset lifecycle data.
- Compliance and performance are measured and reported on in real time, providing peace of mind.
- Raising a Work Order takes 2-3 minutes.
- A digital dashboard displays an immediate status of all jobs 24/7.
- Work Orders cannot be issued to a non-compliant subcontractor without approval.
For our clients the benefits are significant:
- lower operational costs
- improved productivity and asset performance
- streamlined administrative process
- improved risk mitigation and safer work environments
- data-driven decision making
- streamlined communication
- clear picture of induction and training status of staff
- consistently being compliant with all relevant regulations and industry standards
eSafe360
A secure, cloud-based platform providing real-time access to test results, asset histories, work orders, job status and compliance schedules – simplifying audits and reporting.
eSafe360 simplifies audits and reporting while ensuring businesses are compliant with electrical safety standards.
All data from electrical safety services (like testing and tagging, emergency light checks, RCD testing) is stored in eSafe360, giving clients an up-to-date, centralised record of their electrical assets and safety history.
eSafe360 schedules and tracks all work orders, required tests and maintenance jobs across all worksites and tracks them from the moment they are raised through to completion and invoicing – keeping work environments safe, compliant and functioning.
The platform assigns the tasks to our team of more than 120 highly qualified and directly employed technicians, giving organisations clear visibility of when testing or maintenance will occur, and what the outcomes were.
This integrated system significantly reduces risk by maintaining your worksites in the most compliant and efficient way possible.
The benefits include:
- Intuitive and easy to use with 24/7 online access to report issues, raise work orders and review progress.
- Scheduled testing and maintenance work streamlines forward planning and ensures compliance.
- Compliance and performance are measured and reported on in real time, providing peace of mind.
- Raising a Work Order takes 2-3 minutes.
- A digital dashboard displays an immediate status of all jobs 24/7.
For our clients the benefits are significant:
- reliable, on-schedule testing and maintenance across all work sites, all year
- improved productivity and asset performance
- streamlined administrative process
- improved risk mitigation and safer work environments
- data-driven decision making
- streamlined communication
- consistently being compliant with all relevant regulations and industry standards
Sentrient
Delivers an online workplace compliance solution that enables us to train employees with online courses, policies and managing HSEQ reporting.
We use Sentrient as our online workplace compliance solution
Keeping our workplace safe, compliant, and well-managed. The platform helps us stay ahead of risk by automating compliance training, policy sign-offs, and HSEQ reporting.
Improving workplace safety and ensuring all regulatory obligations are met.
It means we can deliver a safer environment for our people – and do the same for yours.
TemplaCMS
A leading facilities management platform that streamlines everything from payroll and billing to contract administration and real-time field operations.
TemplaCMS is an integrated ERP (Enterprise Resource Planning) and contract management platform that centralises core operational processes
Ensuring seamless workflows and smarter cost control.
It provides a fully integrated payroll, accounts, contract administration, purchasing, billing, budgeting, and analysis solution with an entire array of automated workflows.
This tool allows us to meet the unique needs of the service industry:
- It recognises staff who work at multiple pay rates, across multiple sites and mirrors staff structures specific to client contracts.
- Field management has real-time access to rosters and timesheets which means changes within are immediately visible to our teams.
- Customer billing information requirements are clearly defined according to customer preferences.
- Dashboard information delivered to our managers ensures we stay on top of outstanding activities.
- Budgeting every cost and revenue stream at any level of the business from individual site to the company level.
- Each time a new contract is added or an existing one changed or terminated, changes are instantly reflected.
- Flow of scheduled periodic, specialist and one-off work are planned and scheduled, or generated by field and office staff.
Lighthouse
A delivery performance and management system, which provides our clients with real-time visibility of operational staff and the works being carried out.
Lighthouse’s mobile workforce management capability gives complete oversight and access to task progress, performance, auditing, and timely reporting on any job site
Automated reporting and alerts as well as mobile forms to capture tasks, incidents and audits improve service delivery and streamline administrative processes.