ServiceFM re-structures operations to support future growth

Ben Pursche and Damien Doherty

ServiceFM is pleased to announce two new appointments as the organisation restructures ahead of future expansion.

To meet growing client demand across facilities services, ServiceFM has brought service delivery and operational management together, which combines hard services and soft services delivery under one reporting line.

Ben Pursche has been promoted to Chief Operating Officer, responsible for operations across the company.

Ben has been with ServiceFM for more than 16 years, rising through the ranks from an Electrical Technician to National Manager – eSafe and, prior to this new role, as General Manager – Hard Services.

ServiceFM Managing Director, James Pollock, says the business has benefitted greatly from Ben’s loyal work ethic.

“We highly value the way Ben genuinely cares about his clients. His leadership style is anchored in team outcomes and accolades for the greater team, not just the individual.” 

As Chief Operating Officer, Ben will unite the operational arm of the company to sustain excellent client partnerships, and accelerate Business Development by offering the full suite of services to existing ServiceFM clients.

As part of the restructure, Damien Doherty has been appointed to the newly created executive role of General Manager Services, operating in his new capacity from ServiceFM’s Sydney base.

Damien will provide leadership to State Managers, to further aid in service quality assurance and assist in the acquisition of new clients.

Damien brings a wealth of experience in client relationship management to the role, having spent the last 12 years in national contract management in facilities services, and the 11 years prior to that working for Australia Post across blue chip banking and financial clients.

James says this organisational restructure is a critical component of the business’ plans for growth.

“In our growth strategy, it is prudent to increase the responsibility of State Managers, who are now responsible for all facilities management operations within their respective states.”

“This is an exciting time for ServiceFM, as we transform into a leading facilities services company in Australia.”

The Chief Operating Officer and General Manager Services will be on-hand to support all operational staff transition to this new operating model.

ServiceFM offers end-to-end facilities management under a portfolio of eight service pillars for more than 2,000 clients Australia-wide.

For media enquiries, please contact

You may also enjoy these articles:

AI and human interactions in facilities management

Facility facelift: embracing the AI tidal wave in facilities management

How do you solve complex building issues like energy efficiency or over-reliance on reactive maintenance? We discuss the power of AI in facilities management here.
Read More

ServiceFM extends Adelaide Airport and Parafield Airport cleaning services contract

ServiceFM Pty Ltd (ServiceFM) is pleased to announce the continued delivery of cleaning services to Adelaide Airport and Parafield Airport for a further five years, ...
Read More

The power of referrals in hiring – five key benefits of using your best advocates

Jo Rigon, ServiceFM's General Manager, People & Culture, discusses the benefits of using your best advocates to build a referral hiring network for your business.
Read More

Principles that guide our business

James Pollock, ServiceFM's Managing Director, discusses our commitment to upholding a set of principles that drive our business and ensuring the utmost value for our ...
Read More
Avidbots training with ServiceFM at Adelaide Airport

ServiceFM introduce advanced cleaning robots at Adelaide Airport

Adelaide Airport has become one of the few airports in Australia with advanced cleaning robots after being deployed by workplace environment specialist ServiceFM.
Read More

ServiceFM unveils new brand identity reflecting company’s transformation and focus on the future work environment

On May 19, 2023, ServiceFM unveiled a new brand purpose, including a refreshed identity, reflecting the company's transformation of its culture and a redefined strategy ...
Read More