Welcome to ServiceFM – servicing the facility management community

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Building on a history of strategic and operational excellence across Australia, ServiceFM has been launched to service a facility management community with new expectations following COVID19.

ServiceFM is the merger of 41-year-old commercial cleaning firm, Academy Services, with its partner companies eSafe (electrical compliance) and Universal FM (facilities maintenance).

The multi-year transformation comes with a growth strategy to drive the organisation to the next level. Internal reporting and business systems have been upgraded, organisational capability improved and a new brand developed.

ServiceFM Chief Executive Officer James Pollock said the transformation was prompted by a desire from clients across the nation for the consolidation of service providers and greater transparency.

“Even before COVID, the market we were working in had been changing. Our clients were seeking fewer suppliers and asking for more services, along with improved data to ensure value-for-money service,” Mr Pollock said.

“With our many years of experience in soft and hard services we decided upon a strategic move to consolidate as one brand, one service company, ServiceFM.

“We have listened to the market, reset our business group as a whole, improved our systems and processes and have identified and clearly defined our growth strategy to take us to the next level and beyond.”

ServiceFM works with facility management companies and other businesses in the following industry sectors:

We provide the following services:

ServiceFM’s motto, Everything’s Connected, reflects how our service offerings will meet our clients’ diverse needs.

“We have the national footprint, service offering and resources of a large provider, and also a personalised, localised approach where we listen to client needs and co-design solutions,” Mr Pollock said.

“We encourage clients to tell us what their FM needs are, and we’ll find a way to serve them.”

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